Returns
Here we have compiled everything you need to know about returns.
Return You are not satisfied? Against all expectations you don't like the product? The knife is just not made for your hand? We say: That's absolutely no problem, send it back to us - within 14 days.
STEPS OF YOUR RETURN:
1. Fill out the form:
Fill out the return form and enclose it with your return.
This is the only way we can process your return as quickly as possible.
This is the only way we can process your return as quickly as possible.
2. Pack the goods:
Please make sure that everything is securely packed.
Send only unused goods, including accessories, and the original packaging back to us.
Send only unused goods, including accessories, and the original packaging back to us.
3. Send the goods:
Frank the package sufficiently and send it to:
Altonaer Silberwerkstatt
Holstenstrasse 188
22765 Hamburg Germany
Holstenstrasse 188
22765 Hamburg Germany
Please note that returns are at your expense and risk.
4. Refund:
Once we receive your merchandise, we will need approximately 1 - 4 business days to process your return.
If you would like a refund of the purchase price, we will refund it via the original payment method.
WARRANTY CASE - DEFECTIVE PRODUCT
Is something wrong? Then let us know. We will take care of it.
Please fill out the following form: